Have a specific question about our properties, browse our FAQ below for an answer! Cannot find your answer? Ask us your question through our contact page.

Questions

General Information

What is the minimum age requirement for renting your home?
How many people are allowed to stay in the home?
Is the home wheelchair accessible?
Is your home smoking or non-smoking?
How does the reservation booking process work?

Location

How far is the resort from the airport?
How far is it to Disney/Epcot/Universal from the resort?
How far is it to other Orlando attractions?
How far are the pools and other resort facilities from the home?
I want to use GPS to find the home—what is the address?
I want to have a letter/package mailed to me while staying in your home, what is the mailing address?

Transportation

How many parking spaces does the home have?
Where can I park my car/truck/RV?
Is there a shuttle service to area attractions?

Check-in and Check-out

What time is check-in?
My flight arrives in the morning, can I check in early?
What time is check-out?
Can I request a late check-out?

Furnishings and Supplies

What comes with the house? Are towels, sheets, hair dryer, dishes, etc. provided?
Does the home have a Pack ‘n Play and/or high chair?
What do I need to bring with me?

Beds

How many people does the home sleep?
How many total beds are in the home? What sizes are the beds?
Are the mattresses comfortable?
Do I need to bring sheets/pillows/etc.?

Internet & TV

Is free WiFi available in the home?
How many TVs does the home have?
Are there TVs in all the bedrooms?

Pets

I have a small/cute/well-behaved/non-shedding/etc. pet traveling with me—can he/she stay in the home?

Cleaning

Is there a cleaning fee?
Does the house come with cleaning supplies?
Do you offer maid service/mid-stay cleaning?

Pools

What are the pool hours?
How many pools are there?
Is there a lifeguard on duty?
Are inflatables allowed at the pool and are they provided with the house?

Activities

Can we buy tickets to attractions through you at a discount?
Is there a BBQ/grill I can use?

Pricing, Payments and Refunds

Do you offer a military/senior citizen/etc. discount?
Do you offer a discount for booking more than one home?
What is a “booking deposit”?
How much is the booking deposit?
Do I need to pay a security deposit?
How much is the security deposit?
When do I get my security deposit back?
Why didn’t I get my full security deposit back?
When is the rental payment due?
Can I pay by check/credit card/etc.?
What other fees can I expect to pay?
What is your cancellation policy?
Will I get a refund if I cancel?
Will I get a refund if I’m not satisfied?

Didn’t find an answer to your question? Ask us your question through our contact page.

Answers

General Information

Q: What is the minimum age requirement for renting your home?

Answer: You must be at least 21 years of age to rent.

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Q: How many people are allowed to stay in the home?

Answer: Maximum occupants allowed in our 4-bedroom units are 9 guests. Maximum occupants allowed in our 3-bedroom unit is 7 guests.

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Q: Is the home wheelchair accessible?

Answer: Yes.

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Q: Is your home smoking or non-smoking?

Answer: Our home is NON-SMOKING. Smoking is ONLY ALLOWED OUTSIDE the home.

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Q: How does the reservation booking process work?

Answer: Once you select your dates and make a deposit, we will supply you a receipt of payment and confirmation number for your stay. Once the payment is made in full (2 months before check-in date), we will supply you with the check-in information and codes for entry to the property.

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Location

Q: How far is the resort from the airport?

Answer: Regal Palms is located about 40 minutes from the Orlando international airport.

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Q: How far is it to Disney/Epcot/Universal from the resort?

Answer: Regal Palms is located about 15 minutes from Disney World and EPCOT, and about 30 minutes from Universal Studios.

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Q: How far is it to other Orlando attractions?

Answer: Regal Palms is located close to a variety of Orlando-area attractions. It is about 20 minutes from ESPN Wide World of Sports, about 25 minutes to Disney Springs, about 25 minutes from Sea World, about 40 minutes from Legoland, and about 20 minutes from Old Town.

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Q: How far are the pools and other resort facilities from the home?

Answer: From 104 Verona it is a 1-minute walk to the pool and other resort amenities. From 349 Verona it is a 2-minute walk to the pool and other resort amenities.

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Q: I want to use GPS to find the home—what is the address?

Answer: Contact us through our “>contact form or send an email for the address.

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Q: I want to have a letter/package mailed to me while staying in your home, what is the mailing address?

Answer: Contact us through our contact form or send an email for the address.

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Transportation

Q: How many parking spaces does the home have?

Answer: All our homes have off-street parking for 2 cars in front of the home.

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Where can I park my car/truck/RV?

Answer: All our homes have off-street parking for 2 cars in front of the home. Additional or larger vehicles at Regal Palms can be parked east of the Clubhouse (2-3 minutes from the homes).

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Q: Is there a shuttle service to area attractions?

Answer: There is a shuttle you can schedule to the parks for a fee.

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Check-in and Check-out

Q: What time is check-in?

Answer: Check-in time is 4pm.

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Q: My flight arrives in the morning, can I check in early?

Answer: The availability of an early check-in depends on cleaning schedules and is at the sole discretion of our management company. Please contact our property manager to request an early check-in.

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Q: What time is check-out?

Answer: Check-out time is 10am.

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Q: Can I request a late check-out?

Answer: The availability of a late check-out depends on cleaning schedules and is at the sole discretion of our management company. Please contact our property manager to request a late check-out.

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Furnishings and Supplies

Q: What comes with the house? Are towels, sheets, hair dryer, dishes, etc. provided?

Answer: This home comes equipped with everything you will need (vacuum cleaner, towels, sheets, dishes, cookware, coffee maker, tableware, hair dryer, washer and dryer, etc.) This home also has a week’s worth of cleaning supplies. If the supplies run out, there is a large Publix grocery store next door to the resort where you can go to purchase whatever additional supplies you may need.

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Q: Does the home have a Pack ‘n Play and/or high chair?

Answer: We have a Pack ‘n Play and a high chair/booster seat available, please contact our property manager to request these item(s).

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Q: What do I need to bring with me?

Answer: Consumables like food and extra paper towels, etc., and other items for Florida adventures such as sunscreen, inflatables, etc.

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Beds

Q: How many people does the home sleep?

Answer: Our 4-bedroom units comfortably sleeps 8 people. Our 3-bedroom unit comfortably sleeps 6 people.

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Q: How many total beds are in the home? What sizes are the beds?

Answer: Our 4-bedroom units have 1 king bed, 1 queen bed, and 4 twin beds for a total of 6 beds. Our 3-bedroom unit has 1 queen bed and 4 twin beds for a total of 5 beds.

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Q: Are the mattresses comfortable?

Answer: We want a comfortable nights rest for all our guests. That is why we’ve upgraded all our mattresses the last 2 years with new medium support mattresses.

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Q: Do I need to bring sheets/pillows/etc.?

Answer: No. All our beds are furnished with comforters, standard fitted sheets, flat sheets, pillows, and pillow cases.

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Internet & TV

Q: Is free WiFi available in the home?

Answer: Yes, all homes have free wireless internet available for your use.

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Q: How many TVs does the home have?

Answer: Our 4-bedroom units have 5 flat-screen TVs. Our 3-bedroom unit has 4 TVs.

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Q: Are there TVs in all the bedrooms?

Answer: Yes.

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Pets

Q: I have a small/cute/well-behaved/non-shedding/etc. pet traveling with me—can he/she stay in the home?

Answer: Sorry, but ABSOLUTELY NO PETS ARE PERMITTED. Our homes are suitable for guests with allergies and this rule is strictly enforced. Guests violating this rule will be immediately removed from the home and will forfeit their rental fee and security deposit.

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Cleaning

Q: Is there a cleaning fee?

Answer: There is a one-time $85 cleaning fee for our 4-bedroom units. Our 3-bedroom has a one-time $95 cleaning fee. If more than regular cleaning is required after your departure, the cost of the extra cleaning may be deducted from your security deposit.

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Q: Does the house come with cleaning supplies?

Answer: There is a vacuum cleaner in the washing machine closet. This home also has a week’s worth of cleaning supplies. Once the supplies run out, there is a large Publix grocery store next door where you can and purchase whatever additional supplies you may need.

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Q: Do you offer maid service/mid-stay cleaning?

Answer: We have a mid-stay cleaning service available, for changing sheets and cleaning bathrooms and kitchen areas. The price for the service is $50.

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Pools

Q: What are the pool hours?

Answer: Swimming pools open at 8:30 AM and close at 11:00 PM.

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Q: How many pools are there?

Answer: There are 2 main pool areas, one that includes the waterslide and zero-entry pool and connects to the lazy river. There is an additional pool separate from the other pool.

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Q: Is there a lifeguard on duty?

Answer: No.

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Q: Are inflatables allowed at the pool and are they provided with the house?

Answer: Inflatables are allowed at the pool, but please note that only smaller inflatables with no hard materials are allowed in the lazy river (the river is approximately 10′ wide, so it cannot accommodate larger ones).

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Activities

Q: Can we buy tickets to attractions through you at a discount?

Answer: Yes. Guests can purchase tickets through the Regal Palms website or in-person at the Regal Palms front desk.

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Q: Is there a BBQ/grill I can use?

Answer: Yes. There are designated charcoal grill areas within the Regal Palms resort that have grill, picnic tables, complementary wi-fi, trash bins, and charcoal disposal.

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Pricing, Payments and Refunds

Q: Do you offer a military/senior citizen/etc. discount?

Answer: Yes, we do offer a military discount on regular-rate rentals. However, if the home is already discounted for the dates you are requesting, this discount is not available.

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Q: Do you offer a discount for booking more than one home?

Answer: Yes, however, if the home is already discounted for the dates you are requesting, the discount is not available.

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Q: What is a “booking deposit”?

Answer: A booking deposit is a required payment at the time of reservation to secure your booking. The booking deposit will count toward your total payment of your reservation.

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Q: How much is the booking deposit?

Answer: $200.

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Q: Do I need to pay a security deposit?

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Q: How much is the security deposit?

Answer: For our 4-bedroom homes it is $500, for our 3-bedroom home is is $250.

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Q: When do I get my security deposit back?

Answer: Regal Palms resort handles the security deposit and inspections on our behalf. You can contact them directly for any specifics regarding the current procedure for it. The resort’s phone numbers are: Phone: 863-424-6141 or Toll Free USA: 877-477-2567. Toll Free from Canada: 866-440-8013

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Q: Why didn’t I get my full security deposit back?

Answer: Regal Palms resort handles the security deposit and inspections on our behalf, you can contact them directly for any specifics regarding the current procedure for it. The resort’s phone numbers are: Phone: 863-424-6141 or Toll Free USA: 877-477-2567. Toll Free from Canada: 866-440-8013

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Q: When is the rental payment due?

Answer: Full rental payment is due 2 months before your check-in date.

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Q: Can I pay by check/credit card/etc.?

Answer: We do not accept checks. We offer safe and secure online credit card payment through our website.

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Q: What other fees can I expect to pay?

Answer: The resort fee of $12.95/day per house (not per person) paid at check-in to the Regal Palms management, for using all resort facilities (pools, fitness center, etc.), is not included in our prices.

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Q: What is your cancellation policy?

Answer: You can view our cancellation policy here.

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Q: Will I get a refund if I cancel?

Answer: Refunds are dependent on when your cancellation request is made. For details, view our cancellation policy here.

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Q: Will I get a refund if I’m not satisfied?

Answer: We want you to be satisfied with your stay. We cannot offer a refund, but if you encounter any deficiency with the rental home during your stay (maintenance needs, missing items, etc.), please immediately contact the front desk at the resort for assistance. The kitchen telephone provides a convenient direct line to the front desk. The staff at the front desk are responsible for addressing and remedying any problems with the home that are brought to their attention.

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